FAQ

Frequently asked questions

Find quick answers about eligibility, timelines, and support for the Hiroshima Kenjinkai gift exchange.

Who can participate?

The exchange is open to Hiroshima Kenjinkai members worldwide. If you received an invitation email, you are eligible to join for the current year.

How are matches assigned?

Matches are created with a balancing algorithm that avoids duplicate pairings and prioritizes cross-country connections.

When will I receive my match?

Pairings are shared after sign-ups close. You will receive an email with your recipient’s information and the same details appear on your profile page.

What if I need to update my address?

Visit your profile to edit your mailing address at any time. Updates made before pairings are published will be included in the final list.

Who do I contact for support?

Reach out to the organizer directly if you encounter issues with sign-in, pairings, or shipping. We will follow up quickly to keep the exchange on track.

Still unsure about something? Reach out to the organizer directly by text or email and we’ll help you right away.

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